Privacy Policy

1. Contact Information

• Email: support@motivationfeedback.com
• Address: ScotMac LLC, 30 North Gould Street, Ste. 6830, Sheridan, WY 82801, United States

2. What Information Do We Collect?

2.1 Personal Information You Provide

• Name and email address when placing an order
• Submitted writing tasks and documents
• Online course enrollments and progress
• Newsletter subscriptions
• Messages via email, WhatsApp, or social media

Note: Payments are securely processed by our Merchant of Record, Fungies Inc. We do not store your credit card information.

2.2 Automatically Collected Data

• IP address and device/browser details
• Pages visited and time spent on our site
• Cookies and analytics data (see Section 7)

3. How Do We Use Your Information?

• To deliver OET and IELTS writing correction services
• To process payments and manage your orders
• To send your corrected tasks and detailed feedback
• To provide access to online courses, PDFs, and downloads
• To send updates, resources, or offers (if subscribed)
• To analyze and improve site performance
• To comply with legal, tax, or fraud prevention regulations

4. WhatsApp & Social Media Communication

• We deliver all writing services and reports via email
• If you message us via WhatsApp, responses are support-only
• No writing corrections are delivered via social or chat apps

5. AI-Assisted Services

• AI tools assist human reviewers but do not replace them
• All feedback is verified by educators before delivery
• You may request manual-only corrections via email
• We may use anonymized writing to improve future performance

6. Data Retention & Expiry

• User accounts remain active until requested for deletion
• Submitted writing tasks may be stored for 12-36 months
• Writing correction credits expire after 180 days
• Course data is kept for as long as your access is active
• Billing data is retained as required by law

To request deletion: Email support@motivationfeedback.com

7. Cookies & Tracking Technologies

• Cookies help us improve navigation, performance, and speed
• We may track usage through Google Analytics or similar tools
• You can manage cookie preferences via your browser settings

See our Cookie Policy for full information.

8. Your Privacy Rights

8.1 EU/UK Residents (GDPR)

• Right to access and correct your personal data
• Right to request deletion of stored data
• Right to restrict or object to processing

8.2 California Residents (CCPA)

• Right to request full disclosure of data collected
• Right to delete your personal data
• Right to opt-out of data sharing (we do not sell data)

To exercise any of these rights, contact us at support@motivationfeedback.com

9. Payments, Chargebacks & Disputes

• All transactions are securely processed via Fungies Inc.
• Unresolved chargebacks may result in account suspension
• Please contact us directly for any billing issue before filing a dispute

10. Data Security

• We use SSL encryption and secure hosting practices
• Access to user data is limited and monitored
• We perform regular internal security checks

Note: While we take every precaution, no system is fully immune. Use strong passwords and avoid sharing login credentials.

11. Policy Updates

• This Privacy Policy may be updated periodically
• Major changes will be posted on this page and/or emailed to users
• The latest version is always available on WritingCorrectionService.com

12. Need Help?

We're here to help with any privacy or data-related concerns:

• Email: support@motivationfeedback.com
• Address: ScotMac LLC, 30 North Gould Street, Ste. 6830, Sheridan, WY 82801, USA